Quality Inn & Suites Augusta I-20

The host at the time of check-in was very helpful. we found some issues with our room right away, and he assured me i would not have to worry about any extra charges.

Most of my interactions were with Courtney, the evening desk attendant, and Bobby the manager. Part of my visit was thelp an elderly settle his affairs before moving to Chicago. Courtney was very helpful in loaning me office supplied that I didn't have like a stapler and scissors. Bobbie and Courtney were very professional in helping me realize that the backpack and iPad that I thought were stolen from the room was at my cousin's house. Courtney accurately communicated my concern to Bobbie. Bobbie reviewed the key logs and video and reported that the video showed me checking that my door was locked and walking away with a backpack.

The staff was very nice and the beds were comfortable. Those are to be expected I suppose but the team there seemed to really care.

The breakfast was nice I enjoyed making my own waffle first time doing that and the food was good but it wasn't that warm and it was cold by the time I made it to my room

I love the attended who checked me in he made the stay exceptional. I didn’t like how the pic didn’t match my room. But overall it was a decent experience and I’d do it again knowing what I’ll receive.